How and when your order reaches you, and what happens if something isn't right.
Most of what we make is produced to order. Once your order and any artwork are confirmed, typical production time is 5–10 working days before dispatch, depending on quantity, finish, and design complexity. For larger conference or bulk orders we'll confirm a lead time in writing before you pay.
If you need items for a specific date, tell us at enquiry stage and we'll let you know what's achievable.
We ship across the United Kingdom using a tracked courier or Royal Mail Tracked service. Delivery costs are calculated at checkout based on weight and destination, and tracking is emailed to you once your order leaves us.
Delivery estimates run from the dispatch date, not the order date, and exclude weekends and UK public holidays. We're not responsible for delays caused by the courier, customs, or incorrect address details supplied at checkout.
We check every item before it ships, but if your order arrives damaged or isn't what you ordered, please email contact@dynamicsolutions3d.co.uk within 48 hours of delivery with your order number and photos of the item and packaging. We'll arrange a replacement, repair, or refund at no cost to you.
Most DS3D products are custom-made or personalised to your brand. Under the UK Consumer Contracts Regulations 2013, made-to-order and personalised goods are exempt from the standard 14-day right to cancel — so these items can't be returned or refunded simply because you've changed your mind.
Because these are produced specifically for you, they cannot be cancelled once production has begun, and are not eligible for return unless faulty or not as described. Please review all artwork proofs and specifications carefully before approving production.
For any standard, non-personalised items, you have 14 days from receipt to notify us that you wish to cancel, and a further 14 days to return them. Items must be unused and in their original condition. Return postage is the customer's responsibility unless the item is faulty.
Your rights under the Consumer Rights Act 2015 always apply. If an item is faulty, not as described, or not fit for purpose, you're entitled to a repair, replacement, or refund regardless of whether it was personalised.
Email contact@dynamicsolutions3d.co.uk with your order number and the reason for return before sending anything back. Approved refunds are issued to your original payment method, normally within 14 days of us receiving the returned item or agreeing the refund.
This policy is provided for guidance and does not affect your statutory rights. Last updated June 2026.